Please fill out the form below for all maintenance requests.
Below you will find the protocols for Emergency Repairs and the contacts for the tradespeople approved to do them.
Only emergency repairs will be accepted informally but must be confirmed in writing as soon as possible. An emergency repair is only necessary if there is a fault/damage that is likely to cause injury, undue inconvenience or which makes the premises unsafe or insecure. Some examples are listed below:
If such repairs are necessary, you must immediately contact our office using the electronic maintenance request form found on our website or by phoning the office on 1300 723 089.
Please refer to your copy of your lease or renting guide to your rights and responsibilities regarding emergency repairs prior to contacting these people.
Lease clause 30, as stated below, states the types of emergency repairs are. If in doubt do not hesitate to call us to clarify.
30 Meaning of emergency and routine repairs
– ss 214 and 215
(1) Emergency repairs are works needed to repair any of the following –
(a) a burst water service or serious water service leak;
(b) a blocked or broken lavatory system;
(c) a serious roof leak;
(d) a gas leak;
(e) a dangerous electrical fault;
(f) flooding or serious flood damage;
(g) serious storm, fire or impact damage;
(h) a failure or breakdown of the gas, electricity or water supply to
(i) a failure or breakdown of an essential service or appliance on
the premises for hot water, cooking or heating;
(j) a fault or damage that makes the premises unsafe or insecure;
(k) a fault or damage likely to injure a person, damage property or
unduly inconvenience a resident of the premises;
(l) a serious fault in a staircase, lift or other common area of the
premises that unduly inconveniences a resident in gaining
access to, or using, the premises.
(2) Routine repairs are repairs other than emergency repairs.
Plumber Brisbane – Bell Plumbing Maintenance – 07 3354 3300
Sunshine Coast – John – Abetta Electrical – 0418 713 874
Brisbane & Gold Coast – Platinum Electrical – 1300 606 380
Wagners Plumbing – 1300 928 232
Almagamated Lock Smiths – 3252 7872
AAA Aussie Emergency Glass – 1800 00 44 11
|Dangerous powerlines & loss of power||Energex||13 19 62|
|Fallen Trees, Sandbagging, Temporary Shelter &Tarps||SES||13 74 68|
|Flash Flooding||SES||13 74 68|
|Road Conditions & Safety||RACQ||racq.com.au|
|Weather Conditions/Forecast||Bureau of Meterology||www.bom.gov.au or (07) 3239 8700|
|Important renting information for natural disaster victims|
As a tenant or lessor/agent it is vital to know what your renting rights and responsibilities are if you have been affected by a natural disaster, such as a tropical cyclone. This fact sheet provides important details about what tenants and lessors/agents can and can not do under the Residential Tenancies and Rooming Accommodation Act 2008 (the Act) if the rental property is damaged or non-liveable.
How can the tenant or lessor/agent end the tenancy agreement?
The Act only allows a tenancy agreement to be ended in the following ways:
Does the tenancy agreement end if the property has become non-liveable?
A tenancy agreement does not automatically end where the premises are rendered non-liveable. If the premises becomes non-liveable, either the lessor/agent or the tenant can issue the other party with a Notice to leave or Notice of intention to leave on the grounds of non-liveability, but must do so within one month of the event that made the premises non-liveable.
What is a non-liveable property?
Non-liveability is determined where the premises:
The agreement ends the day the notice is given.
What if the tenant doesn’t think the property is non-liveable and wants to stay?
If the tenant believes the premises is still liveable and wants to stay but has been given a Notice to leave by the lessor/agent, they can dispute the grounds by lodging a Dispute resolution request (Form 16) with the RTA as soon as possible.
What can a lessor/agent do if the property is non-liveable but the tenant doesn’t want to leave?
If the tenant doesn’t leave the premises, the lessor/agent can apply to the Tribunal for an order because of a failure to leave under the grounds of non-liveability. The lessor/agent may need to provide evidence to the Tribunal to support the grounds of the application.
What are the lessor’s obligations if the property has been damaged?
The lessor has an obligation to maintain the premises so that they are fit to live in, are in good repair and comply with any law about health and safety. Lessors may need to negotiate entry to the premises for the repairs to be done. Entry can be at any time by mutual agreement, or by serving an Entry notice (Form 9), giving appropriate notice.
Can tenants get a rent reduction if the property is damaged and the tenants stay?
In some cases, tenants can negotiate a rent reduction if the premises have been affected. This can be achieved through negotiation between the lessor/agent and tenant, or with the assistance of the RTA’s dispute resolution service. If necessary, the tenant can apply to the Tribunal for a rent reduction.
The rent decrease provisions apply if the premises:
The amount of the rent decrease can be negotiated between the parties, or the Tribunal can order the amount of rent decrease. The Tribunal can only make an order for a rent decrease if the tenant applies for the order on the grounds the premises are partly unfit to live in.
What if a tenant wants to vacate the premises while they are non-liveable, but return after the premises have been repaired?
There may be situations where the tenant wants to return to the premises after the property has been repaired, but wants obligations for rent to be waived during this period. The tenant can negotiate these arrangements with the lessor/agent directly, or with the assistance of the RTA’s dispute resolution service if an agreement cannot be reached.
Both parties can also decide to formally end the agreement and re-sign a new agreement after the repairs are complete. However, increased rent can be included in a new agreement.
Can a tenant be evicted to make way for a new tenant who will pay higher rent?
It is an offence, with heavy penalties, to evict a tenant in a way that does not comply with the Act. If there is a breach of the agreement, the tenant must be given an opportunity to remedy the breach. The Act sets out processes which must be followed when asking a tenant to leave. If there has not been a breach, the lessor/agent must give two months notice to end the tenancy without grounds, but cannot end a fixed term agreement before the end date specified in the agreement.
For more information contact the Residential Tenancies Authority on 1300 366 311.
Accessing RTA forms
The RTA’s forms can be obtained electronically or in person by:
|If you need interpreting assistance to help you understand this information, contact TIS on 13 14 50 (for the cost of a local call) and ask to speak to the Residential Tenancies Authority (RTA).|