To give you the best possible chance of securing a rental property please read the following guidelines.
When you have found the desired property, you need to contact our office and ask for our leasing team. They will organise a time and date for the inspection of the property.
Yes you do have to view the property before submitting an application. There is always the option of sending someone to view the property on your behalf. We will not process any application until the property has been inspected.
Once you have viewed the property you can submit an application by email, fax, post, just drop it into our office or hand it in at the inspection. Click here to download one of our application forms. Every person over the age of 18 years must lodge an application for the property.
Don’t forget to include the following documents in your application
If you have submitted an incomplete application you will receive an email from us outlining the reaming paper work needed. It will outline any remaining documents that need to be submitted. Please note we cannot start processing your application until you provide the missing items. Please provide the missing documents within two business days or your application may be shredded.
Too completely process an application will take between 2-3 business days.
When processing an application we confirm the following details.
You will be contacted by SMS and email within the first 24 hours of your application being processed, and as it progresses. This will also provide you with an application ID Number – please keep this for your reference.
Once an application has been completed it will be forwarded to the owner. The owner then makes the final decision regarding which application to choose. It may take up to 48 hours to get a decision from the owner. Please note the owner is not required to give reasons for their decision. You will receive a confirmation text message and email that your application has been forwarded to the owner and awaiting an answer.
Once we have a decision from the owner, you will be contacted by text message and email with the result of your application whether you are successful or not.
If you wish to withdraw your application please contact either the Property Manager or the Processing Team and quote your Application ID Number. We will send you a confirmation email or Text Message to confirm.
When you meet with us we will go through all aspects of the lease. As we need to explain all your tenancy details thoroughly, please allocate up to 45 minutes for your tenancy induction. We will also explain our zero tolerance policy for late rent payment, the bond lodgement process, action for emergency repairs and help to arrange payment methods.
Once you have signed the lease you then must pay the 4 weeks bond for the property plus 2 weeks of rent; this must be in bank cheque or money order and paid within 24 hours of signing the lease to secure the property..
You are able to assist in the processing of you application by;
To download a copy of the RTA Tenancy Agreement please visit our page of rental application forms.